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Questions? You’re not alone. Check out answers to our most commonly asked questions below
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GENETIC TEST FAQs
What is the 10X Genetic Test?
Where are my results?
Got results, but have questions you want to ask?
What genes does the test look at?
I messed up my sample collection - what do I do?
How do I buy the 10X Genetic Test?
You can buy it online by clicking here. We ship it right to you!
Will the results tell me what supplements I need?
Bought the 1:1 review call but no availability?
Got an email your sample was rejected?
My kit came damaged - what do I do?
Why is everything taking so long?
How do I get in touch with someone?
I want a refund. What do I do?
Please review our refund policy here. For more information, please email email@example.com
How do I become a patient of 10X Health?
Please fill out our Wellness Assessment to have one of our Wellness Advisors reach out to you!
Filled out a form but haven’t been contacted?
Not in the US and want a Genetic/Blood Test?
At this time, we can only serve patients based in the USA. Please click here to join our International Waitlist so you’re the first to know when we expand to your area! We are not able to take outside labs from other countries either.
BLOOD TEST FAQs
What does the 10X Blood Test look at?
I already bought it. When will I be contacted?
Once you get your blood drawn and we get your forms and lab results in, you are moved to our scheduling list for our team to reach out.
Please Note: If you haven’t heard from us, we didn’t forget about you! We are actively working to expand our clinical team to get you scheduled as quickly as possible.
I recently had labs done - can I use those?
I had my lab review, what happens next?
Waiting to be contacted for lab review?
Is my treatment protocol included in the cost?
What do I do if I miss my lab review?
When will my protocol medications arrive?
Where is my supplement order?
What supplements does 10X Health carry?
10X Health makes our own supplements. Some of them can be purchased online at any time. Others may be purchased only after you complete your Genetic and or Blood Tests. If we do not manufacture a supplement ourselves, we will recommend a trusted brand. Not all of our supplements are listed on our website, as some of them are based on your precision wellness protocol and can be ordered through us based on your results and plan. To see the supplements available for purchase on our website without testing, click here.
Supplement in your protocol on back-order?
Have dietary restrictions?
PATIENT PORTAL FAQs
I can’t log in - what do I do?
My activation link is expired?
Can’t see consent forms or facing an error?
I never got my activation link
Who is Biocanic and why am I seeing this?
Biocanic is 10X Health’s partner in the technology that powers the patient portal. Biocanic is a reputable fixture in healthcare, securely managing patient data for over 1,000 practitioners. To discover more about the company behind the 10X Health patient portal, please visit their website at https://www.biocanic.com/about/.
When I try to sign tells me I am no longer a user?
If you receive a “User does not exist” error, please make sure you are visiting the correct password reset page at https://portal.10xhealthsystem.com/session/forgot. Should the problem persist, do not hesitate to contact our support staff for further assistance.