Effective Date: March 30, 2026
LAST UPDATED: March 30, 2026
INTRODUCTION
These Consumer Policies govern all orders placed through https://10xhealthsystem.com/, https://10xhealthnet.com/, https://10xhealthnetwork.com/, and https://shop.10xhealthsystem.com/ (collectively, the “Website”). These Consumer Policies are incorporated into and form part of 10X Health Ventures, Inc.’s Terms of Use, available at [https://10xhealthsystem.com/terms-of-use/, which govern the overall relationship between you and 10X Health Ventures, Inc. (“10X Health,” “we,” “our,” “us”). In the event of any conflict between these Consumer Policies and the Terms of Use, the Terms of Use shall control. 10X Health reserves the right to modify these Consumer Policies at any time without prior notice to you, and your continued use of the Website or placement of orders constitutes your binding acceptance of any such modifications.
ORDER PLACEMENT AND CANCELLATIONS
Your electronic order confirmation, or any form of confirmation, does not signify our acceptance of your order. 10X Health reserves the right to accept or deny any order for any reason without liability to you. Due to 10X Health’s same-day processing of consumable goods (including, without limitation, supplements and other ingestible or perishable products), orders for consumable goods CANNOT be cancelled, modified, or revoked once placed, as such orders are processed immediately upon submission. Orders for durable goods built or customized to order are not subject to cancellation once processing has begun. 10X Health reserves the right to require additional information before processing any order. By placing an order, you acknowledge and agree that you bear all risk associated with the order once submitted, and that 10X Health shall have no liability for your inability to cancel, modify, or revoke any order after submission. Should you have additional questions regarding our cancellation policy, please contact our customer service team.
PAYMENT
All charges are in U.S. Dollars. By submitting payment information to us, you represent and warrant that: (i) you are fully authorized to use the payment card or account provided; (ii) all payment information provided is complete and accurate; (iii) you will be responsible for any payment card fees; and (iv) sufficient funds exist to pay us the amount(s) due. 10X Health is not responsible for any fees or charges that your bank or credit card issuer may apply. If your bank or credit card issuer reverses a charge to your credit card, we may bill you directly and seek payment by another method including a mailed statement. 10X Health and its third-party payment service providers may request, and may receive, updated credit card information from your credit card issuer, such as updated card numbers and expiration date information when your credit card has expired. If such updated information is provided to us and our third-party payment service providers, we will update your account information accordingly. If you wish to opt-out of your credit card’s updating service, you must contact your credit card issuer directly.
SUBSCRIPTION BILLING AND CANCELLATION
If you sign up for one or more of our subscriptions, the payment card that you provide at checkout will be billed when you checkout and automatically billed thereafter in accordance with the subscription terms you agreed to. Subscriptions will automatically renew unless you cancel at least two (2) business days before the next billing date. You may cancel your subscription by: (i) logging into your Shopify account and selecting the “Cancel Subscription” option; (ii) emailing support@10xhealthsystem.com; or (iii) contacting our customer service team to request cancellation. If you fail to cancel your subscription within two business days of the next billing date, your subscription will automatically renew and you will be charged for the next subscription cycle. 10X Health will not issue refunds for subscription products that have already been processed or shipped.
SHIPPING
10X Health ships to addresses located in the United States only. 10X Health does not ship to Post Office boxes or international addresses. Any order requiring shipment to a Post Office box or international address will not be fulfilled, and 10X Health shall have no liability in connection therewith. All stated delivery times are estimates only and are not guaranteed. 10X Health shall not be liable for any delays in shipment or delivery. Delivery times for orders vary based on location. An accurate shipping address and phone number are required. 10X Health is not responsible for late shipments or missing shipments if you enter incorrect shipping address information. Delivery confirmation provided by the carrier is sufficient proof of delivery, even without a signature, because many instances may occur at your delivery address that are beyond our control. Should you have additional questions regarding our shipping policy, please contact our customer service team.
RETURNS, REFUNDS, AND REPLACEMENTS
Due to the nature of 10X Health’s products, the return and refund policy varies by product type. All sales are final except as expressly set forth below in the limited circumstances described in this section.
| Product or Service | Return / Replacement | Refund |
| Supplement, medications and other consumables | In accordance with federal and state law, no returns or replacements will be permitted once the order is processed | Unfortunately, except for limited instances where the product was delivered damaged, we are not able to offer refunds to preserve product quality. Upon receipt of your product, please let us know about any damaged or punctured packaging within 24 hours of receipt. If you experience a reaction to the supplements or medication, please contact your wellness concierge or support@10xhealthsystem.com. |
| Precision Genetic Test (PGT) | If your product is defective or damaged, please follow the Defective Items process below and please contact support@10xhealthsystem.com | If the test has not been shipped, we are able to provide a full refund upon request. If the test has been shipped, but your sample hasn’t been mailed, we are able to provide a full refund minus a $45 processing fee. Once the sample has been mailed for processing, we are unable to provide any refunds. |
| Methylation Genetic Test (MGT) | If your product is defective or damaged, please follow the Defective Items process below and please contact support@10xhealthsystem.com | If the test has not been shipped, we are able to provide a full refund upon request. If the kit has been received, but the sample hasn’t been mailed, we are able to provide a full refund minus a $35 processing fee |
| Gut Health Test | If your product is defective or damaged, please follow the Defective Items process below and please contact support@10xhealthsystem.com | If the test has not been shipped, we are able to provide a full refund upon request. If the kit has been received, but the sample hasn’t been mailed, we are able to provide a full refund minus a $35 processing fee |
| Blood Test | N/A | A blood test can be refunded, if the requisition form has not been utilized and the blood draw is incomplete. Once the blood sample has been drawn, a refund is not able to be provided. |
| Clinical Services | N/A | Clinical services may be refunded if you have not used the service(s). Once the clinical service(s) has been rendered, no refunds will be issued. |
| Echo Hydrogen Flask | 10X offers a 5 year limited warranty on all 10X branded bottles. Please see Warranty for more information. | Please see Warranty for more information. Once the bottle has been shipped, we are unable to provide a full refund. |
| 10X MitoScreen | If your product is defective or damaged, please follow the Defective Items process below and please contact support@10xhealthsystem.com | If we are notified within 24 hours of your purchase, we are able to provide a full refund upon request. For a refund request, you must fill out this form or call 844-977-2810 After 24 hours, due to the nature of the test, we are unable to provide any refunds. |
Defective Items
If you receive a damaged, defective, or incorrect item, you must contact support@10xhealthsystem.com within twenty-four (24) hours of receipt. Failure to notify 10X Health within twenty-four (24) hours waives any right to a return, replacement, or refund based on such claim. If the product is defective and ineligible for return or refund under this policy, you must properly dispose of the product in accordance with applicable law.
All Sales Final
All sales are final, regardless of product type, except as expressly provided above.
PRODUCT WARRANTIES
Echo Hydrogen Flask: 10X Health offers a five (5) year limited warranty on all 10X branded bottles against defects in materials and workmanship under normal use. The warranty does not cover damage caused by misuse, accidents, unauthorized modifications, or normal wear and tear. To make a warranty claim, contact sr@10xhealthsystem.com within the warranty period with proof of purchase.
All Other Products: Except as expressly stated in these Consumer Policies or in a separate written warranty document provided with the product, all products are sold “as is” without warranty of any kind, express or implied, including without limitation any warranty of merchantability, fitness for a particular purpose, or non-infringement. This warranty disclaimer is in addition to, and not in limitation of, the disclaimers set forth in the Terms of Use.
Health Outcomes: 10X Health does not warrant that any product will achieve any particular health or wellness outcome. Your results may vary depending upon a variety of factors unique to you, such as your age, health, and genetics.
CONTACT INFORMATION
Customer Support: support@10xhealthsystem.com
Phone: (844) 977-2810
Mailing Address: 10X Health Ventures, Inc., 2920 NE 207th St., Ste. 901, Miami, FL 33180-1444
These Consumer Policies are incorporated into and form part of the Terms of Use available at 10xhealthsystem.com/terms-of-use
