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GENETIC TEST FAQs
Methylation Genetic Test FAQs
What is the 10X Methylation Genetic Test?
The 10X Methylation Genetic Test analyzes the five key genes (MTHFR, MTR, MTRR, AHCY, COMT) involved in your body’s methylation cycle. The methylation cycle is the body’s process of converting raw materials into usable nutrients (think about how we can breakdown and utilize nutrients from a piece of chicken). By pinpointing the disruptions in this pathway, we can recommend the specific nutrients your body needs to function optimally. As your genes never change, this is a once-in-a-lifetime test!
How do I access my Methylation Genetic Test results?
On average results can take up to 60 days to process once your sample is received at the lab. As soon as your report is ready, we’ll send an email notification to log in and view them in your My Wellness Portal.
Will the Methylation Genetic Test results tell me what supplements I need?
Your Methylation Genetic Test report will provide personalized supplement recommendations based on your unique genetic profile, specifically related to your methylation cycle. All supplement recommendations are available for purchase within your report. Always consult with your healthcare provider prior to taking new supplements if you are pregnant, nursing or have any medical conditions.
I did not collect my sample correctly, what do I do?
Please call our 10X Support team at 844-977-2810 and they will be able to answer your questions and/or order you a replacement kit. Additional charges may apply.
I completed my MGT test a while ago my results were emailed to me and can't get into my file now. How do I reset my password?
For additional security and convenience, all 10X testing results are now available on our secure portal. Please navigate to https://mywellness.10xhealthsystem.com/home and enter the email address you used to purchase your test and date of birth. We will send a secure one time password to your email, just enter that code and you can access all your 10X results. This portal will allow access from anywhere, and you can download and print your results as well! Once you are logged in, you can also select to receive your password via text if you wish.
Precision Genetic Test FAQs
What is the 10X Precision Genetic Test?
The 10X Precision Genetic Test is a comprehensive analysis of 50+ key genes, designed to uncover the genetic factors that influence your body weight, metabolism, and nutrient processing. This test provides invaluable insights into how your genes impact your ability to process fats, carbohydrates, and proteins, caffeine, exercise types, and more – offering a personalized roadmap for achieving your health and fitness goals. As your genes never change, take this test only once in your lifetime!
Where are my Precision Genetic Test results?
On average results may take up to 60 days once your sample is received at the lab. As soon as your report is ready, we’ll send an email notification to log in and view them in your My Wellness Portal.
I received my test results, but I have questions?
We offer the opportunity to schedule a personalized 1:1 consultation with one of our 10X Clinical Providers at an additional charge. To schedule this call, please view your results on MyWellnessPortal and click on the Clarity Call tile at the top of the page.
Will the Precision genetic results tell me what nutrients I need?
The Precision Genetic Test results will explain to you the 10X nutrient analysis based on your genetics – down to the miligram. We can use these results to create and package a custom formulation for an additional charge. However, it will not tell you what your body’s current nutrient deficiencies actually are – our blood test can help with that! Always consult with your healthcare provider prior to taking new supplements if you are pregnant, nursing or have any medical conditions.
I did not collect my sample correctly, what do I do?
Please call our 10X Support team at 844-977-2810 and they will be able to answer your questions and/or order you a replacement kit. Additional charges may apply.
BLOOD TEST FAQs
What is the 10X Health Blood Test?
The 10X Health Blood Test analyzes over 70 biomarkers, providing a comprehensive overview of your body’s key functions—from liver and kidney health to glucose regulation and hormone balance. Insights gained from this test will help our medical team assess whether you’re a good candidate for personalized optimization strategies, including hormone therapies, advanced supplementation, additional testing, and more.
I purchased a blood test but have not received my lab order. How can I get it?
Check your inbox for an email with the subject line: “Important: 10X Blood Test Order & Instructions Inside” which contains your lab order ID. If you have not received an email or cannot find it, please log into My Wellness Portal and view it in the Appointments tab.
Please Note: If you haven’t heard from us, we didn’t forget about you! We are actively working to expand our clinical team to get you scheduled as quickly as possible.
I have my blood test lab order, now what?
Just show up to your lab appointment with your lab order (either printed or on your phone) and a picture ID. The lab will take it from there!
I had my blood collected, what are my next steps and how long until I receive my results?
Once you have your blood drawn, we will have the results in 7-10 business days. Please note that you may receive your results via email before we do. Once our team receives and verifies all results are final, our scheduling team will reach out to schedule you with your provider.
What will my 10X Provider prescribe?
Your provider will review your lab results to make thoughtful, personalized recommendations which could include supplementation, prescription medications and lifestyle changes.
Are the recommended supplements or medications included in the cost of the test?
After reviewing your results with one of our clinical providers, a Wellness Concierge will reach out to answer further questions and provide pricing for your custom protocol.
Why do I need a blood test before I consider hormone therapy?
Your results are reviewed by a licensed clinical provider who helps you understand your levels and discusses personalized care options when appropriate. If treatment is recommended, prescriptions are fulfilled through a U.S.-based licensed compounding pharmacy. Eligibility is determined by your results, medical history, and individual needs.
Gut Health Test FAQs
What is the 10X Gut Health Test?
By collecting a simple blood sample, we will provide a report assessing the current state of key markers indicating an imbalance of the gut microbiome. We will also identify food sensitivities by level of severity. Your report will also include recommended supplements and a personalized elimination diet with a tailored meal plan. Always consult with your healthcare provider prior to taking new supplements.
SUPPLEMENT FAQs
In general , how should I take my supplements?
If you have not purchased a test or received personalized recommendations from us, please follow the instructions on the bottle. If you have purchased testing, please refer to the recommendations made as a part of your test protocol. Always consult with your healthcare provider prior to taking new supplements, especially if you are pregnant, nursing or have any diagnosed conditions.
How can I manage my own subscription?
If you have a Shopify account and have used the same email as on file with 10X Health, log into your account and manage your subscription from there, otherwise reach out to Support and they will be happy to assist.
Can I continue my medications prescribed outside of 10x Health?
We are unable to make recommendations on how supplements can be used in conjunction with prescriptions that 10X Health does not recommend. Please consult with your Primary Care Provider.
I purchased from Amazon or another third party, can you manage my order?
Please contact the Customer Service Team of the vendor you purchased it from directly.
How long will it take for me to feel a difference after starting to take 10X supplements?
Most people begin noticing changes within 4–8 weeks, with more measurable improvements often appearing after about 3 months of consistent use.
There seems to be a quality issue with my supplements or they are different than previous orders. Did the formulation change or is this expected?
Please send an email to support@10xhealthsystem.com including pictures of the product purchased and the lot number. Once our team reviews, we will reach out to you with more information.
GENERAL FAQs
Do you offer your products outside the United States?
At this time, we’re only able to serve patients within the U.S. However, we have some capabilities within our network and are working on global expansion. If you reside outside the country, you can click here to join our International Waitlist and be the first to know when we launch in your country!
I need to get in touch with someone from Support.
We’re excited to share that our Support Team is now available 24 hours a day, 7 days a week — so you can get help whenever you need it. Feel free to call us at (844) 977-2810 anytime!
I’d like to understand more about your privacy policy.
Please refer to our privacy policy here: https://10xhealthsystem.com/privacy-policy/
Media, B2B, and Partnerships FAQs
How do I get assistance with the 10X HealthNet platform or an order placed there?
After logging in, there are two support options in the upper right corner of your screen. The Help button will send you to the person responsible for your account, the Support button will send to the Administrator of the site. Any questions must be funneled through these channels, 10X Health Support is not able to assist with these orders.
Hydrogen Water Bottle FAQs
My hydrogen water bottle came with a small amount water inside, is this normal?
Yes, bottles ship with a small amount of water in order to keep the membrane hydrated. If yours does not come with any water at all, or a few drops of water leaking out the bottom, don’t worry, the membrane just needs to be rehydrated.
My Hydrogen water bottle came dry, what do I do?
A dry flask just needs to rehydrate! Fill it with non-chlorinated water, and let it sit for at least 2 hours. If you still struggle to get it started, boost the hydrogenation by letting it soak in hot water overnight, then run a cleaning cycle, discard the cleaning water, and refill with filtered water to use. When you see bubbles, this means your bottle is working properly!
My hydrogen water bottle is leaking.
When you first start using your Flask, you may notice a few water droplets forming at the bottom near the oxygen port—this is completely normal! During the assembly process, the generator housing membrane is kept soaked at all times. To maintain this, it’s placed in a bin of filtered water, which fills the top and bottom cavities of the generator with water. When you begin running cycles, a small amount of this water may be released as a purge. If your bottle is experiencing something different please contact our support here.
Is there a warranty for my hydrogen water bottle?
Your 10X Health Echo Hydrogen Bottle is covered under warranty. If you ever experience an issue, please reach out to us here—our team will be more than happy to assist you and walk you through troubleshooting first, since that resolves most concerns. If the issue persists, our team will review the next steps.
PATIENT PORTAL FAQs
I would like to view the results of my minor child.
For any child under the age of 18, the parent/guardian who registered the kit will see a tile with the minor’s test results in their own My Wellness Portal. If you do not see them, there could be an issue with the way your child’s kit was registered. Please contact 10X Support or 844-977-2810 for assistance and troubleshooting.
I’m not receiving my One Time Password, what do I do?
One Time Passwords are sent from the email address of: mywellness@10xhealthsystem.com. Please check your spam or junk folder, as some systems will filter the emails there. Once logged in, you can enable future OTPs via text.
I cannot log into my Portal successfully.
To successfully log into your MyWellness Portal to view results, you must use the same email address you used to purchase and your date of birth. If you are still unable to log in, please reach out to support or call 844-977-2810 for assistance.
DATA AND PRIVACY FAQS
Will my genetic data be sold?
Please check our privacy policy.
