TERMS OF USE
Welcome to shop.10Xhealthsystem.com. We redefine wellness with 10X solutions. On our site, you will find a host of products and services that will optimize your health and turn you into a superhuman.
By using this website, you agree to the following terms and conditions:
- Acceptance of Terms: By accessing or using this website, you agree to be bound by the terms and conditions set forth. If you do not agree to these terms, please do not use this website.
- Use of Website: This website may be used for lawful purposes only and in accordance with its terms of use.
- Product Information: The website is for product information only and is not intended as a substitute for advice from a healthcare profession. The products and services offered on this website are not intended to diagnosis, treat or cure any disease.
- Ordering: By placing an order, you are warranting that you are at least 18 years of age and agree to pay all charges incurred by you or users of your account.
- Payment: We accept payment by credit card and all forms of payment as indicated on our website. Shipping rates and delivery times may vary depending on shipping method.
- Returns: We take pride in providing our customers with the highest quality grade supplements. Due to the nature of consumable goods, for the safety and security of our customers, once an order is processed, it cannot be reused. If you receive a damaged or defective consumable product, please notify our customer service team within 48 hours of receipt.
- Returns/Refunds: Please refer to our Returns and Refund Policies.
- Intellectual Property: All content on this website is the property of 10X Healthsystem or its content providers and is protected by United States and international copyright laws. Content from this site may not be used, reproduced or distributed without prior written consent.
- Disclaimer of Warranties: This website and all products and services provided via this website are offered “as is” and without warranties of any kind, expressed or implied.
- Limitation of Liability: In no event shall the company, its directors, officers, employees or affiliates be liable for damages of any kind arising from use of this website or purchase of any product or services.
- Governing Law: These terms of use shall be governed and construed in accordance with the State of Wyoming.
- Change to Terms: We reserve the right to modify, change or amend these terms at our sole discretion. Your continued use of this website constitutes your acceptance of these changes.
If you have any questions regarding our terms of use, please contact support@10xhealthsystem.com.
PRIVACY POLICY
10X Healthsystem and shop.10Xhealthsystem.com is committed to safeguarding your privacy. Our privacy policy explains how we collect and use your information to improve how we operate, offer our products and services and how we communicate with you when customer support is needed. We will never rent or sell any personal information about you to a third party. Information that we will never rent or sell includes personal health information or contact information such as emails and phone numbers for SMS. By using this website, you consent to the terms of this policy.
- Information We Collect: We may collect personal information from you when you register an account with us, place an order or complete a contact form. This includes your name, email address, mailing address, phone number and payment information.
- Use of Information: We use your personal information to process your orders, communicate with you about the status of your order or account and promotional emails if you have opted in. We may also utilize your personal information for internal analytics and marketing purposes.
- Sharing of information: We may share information with third party service providers and suppliers of 10X Healthsystem. These third parties may assist us with order processing, product fulfillment and payment processing. We may supply information to law enforcement or other government agencies if required by law.
- Cookies: We use cookies and other tracking technologies to improve the user experience and analyze website traffic. You may configure your browser to disable cookies, but this may affect your ability to utilize certain features of our website.
- Security: We take reasonable measures to protect your information from unauthorized access, use or disclosure. This includes encryption to secure your online transactions.
- Age of Use: This website is not intended for use for individuals under the age of 18. By using this site, you are warranting that you are 18 years or older.
- Removal of Information From Our System: You may choose to opt out of promotional emails by following the instructions contain in the email. You may also contact our customer service department to update or delete your personal information from our system.
If you have any questions regarding our Privacy Policy, please contact support@10xhealthsystem.com.
Refund, Return or Replacement Policy
10X Health System is committed to your health safety and satisfaction, and we will endeavor to ensure that your expectations are always fulfilled. Due to the nature of our products and services, we do not offer refunds or exchanges on certain products or services. Please see below for our refund policy for applicable products and services.
Product or Service
Return/Replacement
Refund
Supplement, medications and other consumables
- Unfortunately, except for limited instances where the product was delivered damaged, we are not able to offer refunds to preserve product quality.
- Upon receipt of your product, please let us know about any damaged or punctured packaging within 24 hours of receipt. If you experience a reaction to the supplements or medication, please contact your wellness concierge or support@10xhealthsystem.com.
If your product is defective or damaged, please follow the Defective Items process below and please contact support@10xhealthsystem.com
- If the test has not been shipped, we are able to provide a full refund upon request.
- If the test has been shipped, but your sample hasn’t been mailed, we are able to provide a full refund minus a $45 processing fee.
- Once the sample has been mailed for processing, we are unable to provide any refunds.
If your product is defective or damaged, please follow the Defective Items process below and please contact support@10xhealthsystem.com
- If the test has not been shipped, we are able to provide a full refund upon request.
- If the kit has been received, but the sample hasn’t been mailed, we are able to provide a full refund minus a $35 processing fee
- If the test has not been shipped, we are able to provide a full refund upon request.
- If the kit has been received, but the sample hasn’t been mailed, we are able to provide a full refund minus a $35 processing fee
- A blood test can be refunded, if the requisition form has not been utilized and the blood draw is incomplete.
- Once the blood sample has been drawn, a refund is not able to be provided.
- Clinical services may be refunded if you have not used the service(s).
- Once the clinical service(s) has been rendered, no refunds will be issued.
Product or Service
Supplement, medications and other consumables
Return/Replacement
In accordance with federal and state law, no returns or replacements will be permitted once the order is processed
Refund
- Unfortunately, except for limited instances where the product was delivered damaged, we are not able to offer refunds to preserve product quality.
- Upon receipt of your product, please let us know about any damaged or punctured packaging within 24 hours of receipt. If you experience a reaction to the supplements or medication, please contact your wellness concierge or support@10xhealthsystem.com.
Product or Service
Precision Genetic Test (PGT)
Return/Replacement
If your product is defective or damaged, please follow the Defective Items process below and please contact support@10xhealthsystem.com
Refund
- If the test has not been shipped, we are able to provide a full refund upon request.
- If the test has been shipped, but your sample hasn’t been mailed, we are able to provide a full refund minus a $45 processing fee.
- Once the sample has been mailed for processing, we are unable to provide any refunds.
Product or Service
Methylation Genetic Test (MGT)
Return/Replacement
If your product is defective or damaged, please follow the Defective Items process below and please contact support@10xhealthsystem.com
Refund
- If the test has not been shipped, we are able to provide a full refund upon request.
- If the kit has been received, but the sample hasn’t been mailed, we are able to provide a full refund minus a $35 processing fee
Product or Service
Gut Health Test
Return/Replacement
If your product is defective or damaged, please follow the Defective Items process below and please contact support@10xhealthsystem.com
Refund
- If the test has not been shipped, we are able to provide a full refund upon request.
- If the kit has been received, but the sample hasn’t been mailed, we are able to provide a full refund minus a $35 processing fee
Product or Service
Blood Test
Return/Replacement
N/A
Refund
- A blood test can be refunded, if the requisition form has not been utilized and the blood draw is incomplete.
- Once the blood sample has been drawn, a refund is not able to be provided.
Product or Service
Clinical Services
Return/Replacement
N/A
Refund
- Clinical services may be refunded if you have not used the service(s).
- Once the clinical service(s) has been rendered, no refunds will be issued.
If your product is defective or ineligible to be returned/refunded, please properly dispose of any unwanted consumable goods in accordance with applicable law.
Should you have additional questions regarding our refund policy, please contact our customer support team at support@10xhealthsystem.com.
PURCHASE CANCELLATIONS
Since we have same-day processing on our consumable goods, cancelations are not permitted. Most of our durable goods are built to order and not subject to cancellation once processed. Should you have additional questions regarding our cancellation policy, please contact our customer service team.
SUBSCRIPTION CANCELLATION
10X Healthsystem and shop.10Xhealthsystem.com offers subscription plans for customers who wish to receive our products on a recurring basis. If you wish to cancel and existing subscription, please observe the following guidelines:
- Cancellation Deadline: To avoid incurring charges for your next subscription shipment, you must cancel your subscription within 2 business days before your scheduled delivery date.
- Cancellation Methods: You may cancel your subscription by logging into your account on our website and electing the “cancel subscription” option. Alternatively, you may contact our customer service team to request a cancellation.
- Refunds: We do not offer refunds for subscription products that have already been processed.
- Automatic Renewals: If you fail to cancel your subscription by the cancelation deadline, your subscription will be automatically renewed for the next shipment cycle and normal billing charges will apply.
By subscribing to our services, you acknowledge that you have read and agree to our subscription cancellation policy. We reserve the right to change or modify this policy at our sole discretion.
If you have any questions regarding your subscription, please contact our customer service team.
SHIPPING POLICY
10X Healthsystem and shop.10Xhealthsystem.com ships our products to customers throughout the United States. We are committed to providing fast, reliable and affordable shipping options available.
- Shipping Methods and Rates: We offer a variety of shipping methods to include: The shipping method and your location will determine the cost and delivery timeframe.
- Processing Time: Our consumable goods are generally processed on the same day the order is received. Due to this, once an order has processed, we are no longer able to cancel or update an order. Durable goods processing times vary depending on specifications. Product availability may be limited, and some products may not be available for immediate delivery, in which case, products will be delivered when they become available.
- Delivery Times: Delivery times vary depending on shipping method. Please note that delivery times are estimates and are not guaranteed.
- Order Tracking: Email supplements@10Xhealthsystem.com for updates.
- Shipping Restrictions: We ship our products to addresses within the United States. We do not ship to international addresses or to Post Office boxes.
- Shipping Issues: Please refer to our Return/Replacement or Refund Policies for damaged or defective products. Should you encounter a shipping issue, please contact our customer service team as soon as possible at: supplements@10xhealthsystem.com.
We reserve right to change or modify this policy at our sole discretion. If you have any questions regarding the shipment of your products, please contact our customer service team.
