Your path to better health made clear.

At this time, we’re only able to serve patients within the U.S. but have some capabilities within our network and working on global expansion.  If you reside outside the country, you can click here to join our International Waitlist and be the first to know when we launch in your country!

Please review our refund policy here. For more information, please email support@10xhealthsystem.com

Due to the truly customized and in-depth nature of the testing and DNA sequencing, Precision Genetic Test results are currently taking up to 30 days to complete once the lab receives your sample. Once your results are ready, you will receive an email to view them in the MyWellness Portal, the same portal used to register your kit.

To ensure you fully understand your Precision Genetic Test results, we offer the opportunity to schedule a personalized 1:1 consultation with one of our 10X Clinical Providers. During this call, we’ll help you decode your results and address any questions you may have. To schedule a consult, log into your portal, view your PGT results and click on the tile for a PGT Clarity Call.

The Precision Genetic Test results will go one better and break down your Precision Supplement formulation! Precision supplements use cutting-edge Microbead Technology to ensure that your formulation is uniquely tailored to your individual genetic makeup. With over 700 trillion possible combinations, this advanced technology allows us to create a custom formulation that delivers the precise dosage of nutrients your body is designed for—nothing more, nothing less. Your Precision Supplements will be optimized to support your health at the most granular level, ensuring the perfect balance of nutrients for your unique biology based on your genetic predisposition. However, it will not tell you what your body’s current nutrient deficiencies actually are – our blood test can help with that! Always consult with your healthcare provider prior to taking new supplements if you are pregnant, nursing or have any medical conditions.

Please contact support@10xhealthsystem.com for assistance.

Results typically take up to two weeks once your sample is received at the lab. As soon as your report is ready, we’ll send an email notification to log in and view them in your MyWellness Portal.

The Methylation Genetic Test report is designed to be self-guided with videos and explanations throughout, but if you have additional questions, we offer the opportunity to schedule a personalized 1:1 consultation with one of our 10X Clinical Providers. To schedule this call, please view your results on MyWellness Portal and click on the Clarity Call tile at the top of the page.

Your Methylation Genetic Test report will provide supplement recommendations based on your unique genetic profile, specifically related to your methylation cycle. All supplement recommendations are available for purchase within your report. Always consult with your healthcare provider prior to taking new supplements if you are pregnant, nursing or have any medical conditions.

Please contact support@10xhealthsystem.com for assistance.

All of our 10X providers are based in the USA and licensed in your home State. We provide coverage in all 50 States.

This report is intended to be self-guided with explanatory videos and detailed results included.

Taking 10X Health supplements does not break your fast, but taking some supplements on an empty stomach may cause stomach upset.

If you have a Shopify account and have used the same email as on file with 10X Health, log into your account and manage your subscription from there, otherwise reach out to Support and they will be happy to assist. 

Unfortunately, we are unable to make recommendations on how supplements can be used in conjunction with prescriptions that 10X Health does not recommend. Please consult with your doctor.

Since your order was placed through another vendor, we have limited visibility to your order.  Please contact the Customer Service Team of the vendor you purchased it from. 

When a supplement is not part of our exclusive formulations, we may recommend trusted third-party brands that meet our quality standards. Not all products we carry appear on our website—some are available only through your personalized plan and can be ordered through us once your results are ready.

To see the supplements available for purchase online without testing, click here.

California’s Proposition 65 (Prop 65) requires a warning label if products contain even trace amounts of certain naturally occurring substances, like lead. These elements are commonly found in nature and in many plant-based foods and supplements, even when organically grown or cleanly sourced.

:warning: CALIFORNIA WARNING: Consuming this product can expose you to lead, which is known to the State of California to cause cancer and birth defects or other reproductive harm.
Learn more: www.P65Warnings.ca.gov/food

10X Health Plant Protein Powders are made in GMP-certified facilities and tested to meet industry safety standards. The Prop 65 label reflects California’s strict legal thresholds. It doesn’t mean anything harmful was added, but acknowledges naturally occurring elements in plant-based ingredients.

Our peptides are available by prescription only because they are compounded under the supervision of licensed U.S. pharmacies for use as directed by a healthcare provider. Products marketed online as ‘research chemicals’ are often labeled ‘not for human use’ and may not come with professional oversight or clear usage guidance. For your safety, we only provide our products through proper medical channels.

A dry flask just needs to rehydrate! Fill it with non-chlorinated water, and let it sit for at least 2 hours. If you still struggle to get it started, boost the hydrogenation by letting it soak in hot water overnight, then run a cleaning cycle, discard the cleaning water, and refill with filtered water to use. When you see bubbles, this means your bottle is working properly!

No need to register your bottle, 10X Health offers a 5-year limited warranty similar to the manufacturers. For more detail, please review the entire policy here.

We offer replacement lids, gaskets, charging cords and charging blocks on our store.

Please send an email to SR@10Xhealthsystem.com and a member of our team will reach out to gather more information and assist you.

Upon logging in, go to the Lab Reports tab and click on the tile of the test you looking to view. If your results are not there or you have any other questions, we are here to support you!

To successfully log into your MyWellness Portal to view results, you must use the same email address you used to purchase, and the date of birth of the person who took the test. If the issue surpasses these criteria, please reach out to support for assistance.

Minors do not have their own portals. Their results will appear under your portal, next to your results. If you do not see your minor child’s report populated in your portal after the given timeframe, please contact support.

Please refer to our privacy policy here.